Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction

Making life easier for customers is the first step towards brand loyalty and business success. Magnus Geverts at Teleopti shares his eight top tips

Design your service strategy to give your customers first-class service, with very little effort on their part, for brand loyalty and business success.”

— Magnus Geverts, Chief Business Development Officer, Teleopti

LONDON, UK, July 31, 2018 /EINPresswire.com/ — All customers want is a quick and easy answer to their enquiries. It might sound simple but the two biggest annoyances for customers, which are having to repeat themselves and being transferred from department to department[i], can do untold damage to an organization’s reputation and revenues. Every week I meet with contact center executives struggling to break down the silos in an effort to create consistency across all channels. Making it easy for customers requires hard work.

In today’s viral world of social media, the risks of upsetting customers are even higher as dissatisfied consumers take out their frustrations via Facebook, Twitter and TripAdvisor. In fact, according to the Institute of Customer Service, 58% of people would stop buying from a company as a result of poor customer service and, even scarier, 70% of them would actively discourage others from engaging with a company when given poor customer service.[ii]

Winning contact centers are those that deliver quick fixes, instant results and exceptional customer satisfaction. It all comes down to giving customers what they want with very little effort on their part. Put yourself in your customers’ shoes and ask, “How do I make life easier for my customers?” It’s time to review your processes and technology – here are a few tips to point you in the right direction.

Eight tips for designing service to reduce customer effort

1.Find the right people – your agents are your most valuable asset but gone are the days when all they had to do was answer as many calls as possible as quickly as possible. Today’s ‘super agents’ must be capable of solving complex problems for customers so look for highly flexible, emotionally intelligent candidates with a positive ‘can-do’ attitude, train them properly and keep them motivated. Use Workforce Management (WFM) technology to create a ‘go-to’ place for all your talent and resources. Use it to flag up skills gaps, build meaningful training programs and combine with Real-Time Management capabilities to set up training during idle time. Then, maximize WFM to schedule your right-skilled agents to the right place at the right time.

2.It’s the simple things that count – prominently display freephone customer support telephone numbers on every web page, enable agents to conduct Web Chat and keep FAQs up-to-date and easy to find. Be sure to share customer stories with other parts of the organization to create a unified understanding and response to common customer issues.

3.Make time to understand your customers – listen to your agents – they know if your customers are happy and what works and remember to devise a mechanism for agents to share hints and tips. Then combine agent feedback with speech analytics and silent monitoring to capture the voice of the customer. The more you understand what makes your customers tick, the more effective you’ll be at deploying efficient processes and technology to support enhanced customer interactions.

4.Automation is the way to go – it tangibly enhances the customer experience. Take Web Chat, where automated Chatbots can be used as the first line of enquiry. Chatbots can be programmed to perform more mundane tasks using automated responses in Chat before the customer is connect to a human at the right time.

5.Up your self-service game – the latest Artificial Intelligence (AI) driving contact center solutions include self-service capabilities that allow people to find out information, ask questions, broker a mortgage, book their next holiday, buy the latest must-have gadget or fashion item and return a faulty kettle at a time to suit them without having to speak to a single human being. Think about it, could you reduce customer effort by introducing a wider use of self-service?

6.Make mobility work for you – consumers expect to use their mobile devices to find information, ask questions and access social media to connect with their favorite brands 24 hours a day. Make sure your customer service is fully optimized for mobility with a fully responsive website, by offering Web Chat and by providing a choice of different contact options such as SMS, Facebook Messenger, WhatsApp and Twitter.

7.Omnichannel is the new multichannel – modern consumers want a consistent, satisfying and effortless experience, every time, whatever the device or communication channel. They also want organizations to recognize their buying history and previous interactions so they don’t have to keep repeating themselves. The latest technology solutions automatically flag up how customers want to interact. From the same screen agents can switch between telephone, emails and Chat to deal with enquiries whatever the channel. This often requires extensive integration of back-end systems or a complete rebuild of the back-end systems which feed your customers and agents with information.

8.Chatbots – can provide anything from automated subscription content like weather and traffic updates, to tailored communications such as receipts, shipping notifications and live automated messages – fast. Customizable greetings mean Chatbots make it possible to offer a more personal, more proactive, and more streamlined customer experience.

Take a step back, put yourself in your customers’ shoes and see what their experience is really like. You might need to overhaul your approach to customer service completely or perhaps a few simple tweaks will suffice. Either way, design your service strategy to give your customers first-class service, with very little effort on their part, for brand loyalty and business success.

Magnus Geverts is Chief Business Development Officer at Teleopti

[i] Harvard Business Review – https://www.icmi.com/Resources/Customer-Experience/2017/06/Reducing-Customer-Effort-in-the-Contact-Center
[ii] Institute of Customer Service – https://www.icmi.com/Resources/Customer-Experience/2017/06/Reducing-Customer-Effort-in-the-Contact-Center

Mary Phillips
PR Artistry
+44 (0) 1491 845553
email us here


Source: EIN Presswire

Evolutyz opens frontier in optimizing application performance through TestLuas

TestLuas an APM Product by Evolutyz Corp

TestLuas an APM Product by Evolutyz Corp

TestLuas, accelerates the crucial elements of the applications like uniqueness, speed, and quality in performance and backups the log files.

“Our R&D team scrutinized the array of feedback, worked on them and further implemented the necessary amendments to the product and developed it into a enterprise suite APM product, TestLuas”,”

— Srinivas Arasada, Chief Technology Advisor, Evolutyz Corp

CHICAGO, IL, USA, July 31, 2018 /EINPresswire.com/ — With the strategic importance of application performance becoming critical to the success of a business, TestLuas has opened frontiers in diagnosing, monitoring and improving application performance. Establishing a strong foothold in the field of performance testing, TestLaus has been successful in chasing down the challenge in application performance testing faced by enterprises of all size. Performance is the pivotal factor that decides the status of the business elevation. Any substantial drop in the performance level would lead to criticality affecting the crucial applications with slower response.

Combating the serious issue stands TestLuas as a savior that benchmarks the changes between the versions and optimizes the application. Apart from helping customers with improving performance testing processes, TestLuas renders the other crucial offerings like Application stack monitoring, Synthetic user monitoring, Real user monitoring, Availability monitoring, and Log monitoring.

TestLuas, a native product of Evolutyz corp, accelerates the crucial elements of the applications like uniqueness, speed, and quality in performance and backups the log files. The biggest asset of this product is handling the exception situations smartly and balancing the load completely. In a software application, where bugs and errors impact performance, a time-to-time monitoring through TestLuas shows the bugs that affect the performance.

TestLuas product engineering team at Evolutyz Corp. consists of highly passionate and experienced leaders with a vision for the future and unparalleled work ethic. Over the years, the leadership has set new benchmarks for excellence and works for organizations empowering them to grow their business. TestLuas has a team of experts which is equipped with the expertise to delivering guaranteed business outcomes, seamless customer experience, and enhanced application performance monitoring.

“Continuous development of the application and to boost its performance levels is the ambition of TestLuas. Our R&D team scrutinized the array of feedback, worked on them and further implemented the necessary amendments to the product and developed it into an enterprise suite APM product” said Mr. Srinivas Arasada, Chief Technology Advisor, Evolutyz Corp.

Mr. Pichumani Nagarajan, Chief Technical Architect and practise head at Evolutyz Corp, while speaking on the importance of applications performance and its significance in the testing field said, “Testing application performance is a critical step in the testing life cycle the purpose is to minimize risk, by making sure that the application performance meets set guidelines. TestLuas product plays a major role in defining your app's performance, monitoring the usage patterns and accelerating the performance of business-critical applications.”

Raghav H
Evolutyz Corp
+1 408 444 7536
email us here


Source: EIN Presswire

Baker Communications Named One of the Top 20 Training Companies in the World

Top 20 Training Company

Baker Communications announced that it received Training Industry's Top 20 Training Company Award

World-class performance never happens by accident.”

— – Baker Communications, Inc.

HOUSTON, TEXAS, UNITED STATES, July 31, 2018 /EINPresswire.com/ — Baker Communications, Inc. (BCI) announced that it was named one of the Top 20 Training Companies in the world by Training Industry. Since 1979, BCI has provided training and coaching to over 50% of the Fortune 500.

Training Industry said in their press release that they continuously monitor the training marketplace looking for the best providers of services and technologies in support of corporate learning and development. Their selection criteria included:

• The value of platform features and capabilities;
• The quality of analytics and reporting;
• Company size and growth potential;
• Quality of clients; and
• Geographic and vertical reach.

BCI’s training uses a proprietary blend of award-winning sales training content, acclaimed sales methodologies and patented technologies that produce learners that outperform peers who were trained in traditional classroom environments alone. This unique approach combines learning reinforcement methodologies such as individual, manager and team coaching; learning-reinforcement with gamification; 24×7 online e-learning; and a proprietary method of embedding custom and standard online training into most CRMs and HTML software applications.

Most recently BCI announced the next generation of e-learning platforms called L.E.A.P. That platform is showing 95% completion rates, when other e-learning platforms are only achieving 13% on average. L.E.A.P. combines some of the latest e-learning functionality to accomplish that achievement, and states that the platform has been producing Net Promoter Scores of 9/10.

According to BCI's CEO Walter Rogers, "Our success is measured by our customers’ success, which has always been our first priority." Elaborating on that customer-outcome perspective, he went on to say that in 2017 alone, Baker Communications had 7 of their clients receive the Learning! 100 Award, including 4 top place finishers: Amazon Web Services, T-Mobile, American Heart Association, and Ingersoll Rand. Their success stories are available here on the Baker Communications website: https://www.bakercommunications.com/customer_success.htm.

In 2018, Rogers said that BCI has six more clients notified of their inclusion in the award. Rogers went on to say, “That’s why our customers continue to partner with us for decades.”

The company’s unique approach to training combines learning reinforcement and spaced learning to help learners achieve high results. Educators have known for decades that classroom training is never enough to get the job done for learners. The forgetting curve described by Ebbinghaus shows that up to 90% of the material is quickly forgotten, 30 days after the class ends. The company points to a multitude of learning research that documents how the stacking of these learning tools create the higher achievement levels. In a landmark study by Benjamin Bloom at the University of Chicago, Bloom showed that students who were coached in a one-on-one format outperformed 98% of their classroom-only trained counterparts. That same study also showed that when learning retention tools were utilized, those learners outperformed 84% of their classroom-only trained peers.

“We understand what it takes to drive performance to upper levels of achievement, and we’ve dedicated ourselves to that pursuit of excellence,” said Chief of Staff Joe DiDonato. “Even our tagline describes our philosophy of commitment: World-class performance never happens by accident.”

To learn more about BCI's unique, award-winning approach to improving learning performance, the company suggests this page for more information: https://www.bakercommunications.com/BCI-selling-system.html. At the bottom of that page, an eBook is downloadable that will show the more detailed approach used by BCI with their clients.

ABOUT BAKER COMMUNICATIONS, INC.

As one of America's fastest-growing corporate training companies, Baker Communications has helped over 1.5 million professionals reach maximum performance for over 37 years. Globally recognized companies and government agencies, including ExxonMobil, Amazon and Honeywell depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.

BCI offers a full-range of options for learners. These options include our proprietary and custom workshops, as well as a full line of technology such as the new L.E.A.P. platform, a next generation e-learning system, Sales Mastery online library, and KnowledgeNow/MessageNow which allow embedding training into your CRM and other applications.

Joe DiDonato
Baker Communications, Inc.
(805) 823-3552
email us here

BCI Selling System


Source: EIN Presswire

FileZillaⓇ Pro Announces YouTube Tutorial Channel

FileZilla logo

With the new online video series, users can learn file transfer basics, how to transfer from local to remote sites, how to connect to cloud storage services.

KöLN, GERMANY, July 30, 2018 /EINPresswire.com/ — FileZillaⓇ Pro, the popular cross-platform file access and transfer software application, today announced the launch of a YouTube tutorial channel.

The new channel has 10 short, succinct tutorials that allow web developers, designers, system administrators and other professional users to learn the functions that have made FileZilla, a free software service, and FileZilla Pro, which includes added features, two popular transfer software applications.

Tutorials cover a range of topics — FTP basics, transferring from local to remote sites and servers, creating directory filters and searching for files. Tutorials also teach users how to connect to some of the major Cloud storage services — including Amazon S3, Microsoft Azure Cloud and Google Cloud Storage.

All videos come with screen captures of FileZilla software, allowing users easily to follow the process steps.

“We wanted to provide current and new customers a quick look at how FileZilla Pro can work to improve their business or organization,” said Tim Kosse, original creator and principal author of FileZilla. “In a recent survey, our customers asked for more online help and documentation, and partnering with YouTube offers us the ideal way to reach our customers,” Kosse said.

FileZilla Pro has been in the file transfer business since 2001, and adding video is an important piece of the company’s long-term strategy, said Roberto Galoppini, FileZilla’s Director of Strategy. “We wanted to create a video series to help FileZilla users and FileZilla Pro customers learn quickly how our basic and more advanced features work,” Galoppini said.

Using FileZilla Pro, individual and enterprise users can quickly and easily move files between computers and remote servers. Supported network and Cloud protocols include Amazon S3, Google Cloud, Google Drive, Microsoft Azure Cloud Services, OpenStack, and WebDAV, among others.

Launched in May 2017, FileZilla Pro allows individual enthusiasts, professional system administrators, developers, engineers, and enterprise power users to upload and download easily a variety of files, such as uploading a Website to a hosting provider’s server using FTP and other protocols.

Watch the YouTube tutorials: https://youtube.com/c/filezillapro.

Availability

FileZilla Pro can be downloaded from https://filezillapro.com , with Mac version available from the Apple App Store at https://itunes.apple.com/app/filezilla-pro/id1298486723 . Other versions are available from the FileZilla website https://filezilla-project.org/ © FileZilla. All rights reserved. FileZilla and the FileZilla logo are registered trademarks in the USA and the European Union. All other brands and trademarks are the property of their respective owners.

Roberto Galoppini
FileZilla
+1 315-544-0504
email us here

How to securely use FileZilla and FileZilla Pro.


Source: EIN Presswire

ShowStoppers announces new press event at IFA GLOBAL MARKETS

ShowStoppers to spotlight new product brands emerging at Europe’s biggest sourcing show

The new press event expands the exclusive partnership that IFA and ShowStoppers renewed in May 2018 for ShowStoppers events at IFA 2019, 2020 and 2021.”

— Steve Leon, partner, ShowStoppers

AUSTIN, TX, UNITED STATES, July 30, 2018 /EINPresswire.com/ — AUSTIN, TX., USA, and BERLIN, GERMANY, 30 July 2018 – ShowStoppers® and IFA today announced that ShowStoppers will produce a new and second official press event at IFA – ShowStoppers @ IFA GLOBAL MARKETS.

IFA GLOBAL MARKETS is the supply chain show-within-a-show that is staged in parallel with IFA. IFA GLOBAL MARKETS is the largest European sourcing platforms for original equipment manufacturers (OEM), original design manufacturers (ODM) and component manufacturers, suppliers and yet-to-be discovered brands from all over the world.

ShowStoppers @ IFA GLOBAL MARKETS invites journalists to discover manufacturers, suppliers and private-label makers of new technologies that are connecting at IFA GLOBAL MARKETS in Berlin with distributors and retailers to power the next-generation of tech for the OEM/ODM markets.

The 2018 edition of IFA GLOBAL MARKETS runs 2-5 September at STATION-Berlin. The first edition of ShowStoppers @ IFA GLOBAL MARKETS is scheduled for Monday, 3 September, 5-7 pm, at STATION-Berlin in hall S8.

The new press event expands the exclusive partnership that IFA and ShowStoppers renewed in May 2018 for ShowStoppers events at IFA 2019, 2020 and 2021.

“IFA GLOBAL MARKETS is where the next generation of technology comes to market first,” said Jens Heithecker, executive vice president, Messe Berlin Group, and IFA Executive Director. “ShowStoppers is the platform to tell that story – for these innovators and future industry leaders to meet the press.”

IFA 2018 is scheduled for 31 August through 5 September 2018 in Berlin, with two advance press days – 29 and 30 August. The first ShowStoppers press event, ShowStoppers @ IFA 2018, takes place 30 August on-site at the Berlin Exhibition Grounds.

Developed by ShowStoppers and Global Fairs-TT Messe (tt-messe.de) — an agency based in Osnabrueck, Germany, that specializes in business-to-business reseller exhibitions — ShowStoppers produces the new event with two Global Fairs projects, both located in hall S8 at STATION-Berlin — ISP@IFA Global Markets and — working with New Times Overseas in Shenzhen, China — the New Tech Brand Zone.

About ShowStoppers
Now in its 24th year, ShowStoppers is the global leader in producing press and business events spanning the US, Europe and Asia. Each event organizes product introductions, sneak previews and demonstrations for selected journalists, bloggers, industry and financial analysts, venture capitalists and business executives. Industry leaders, innovators and startups exhibit to generate news coverage and product reviews, make new connections, promote brand, and open new markets.

To exhibit at ShowStoppers events, contact Dave Leon, director of sales, dave@showstoppers.com, +1-845-638-3527.

Steve Leon
self
3109368530
email us here


Source: EIN Presswire

Puut A/S Announces Artificial Intelligence based Loyalty Scheme for Loyalty programs.

AI power loyalty programs

Puut Wallet for Businesses

wallet

Puut

Puut A/S, announced today that it has launched Artificial Intelligence powered Loyalty Scheme to help increase loyalty programs penetration.

Puut Wallet embedded loyalty scheme seeks to create emotional loyalty that is based on reciprocal appreciation”

— Mark Arthur

COPENHAGEN, DENMARK, July 30, 2018 /EINPresswire.com/ — Puut A/S, announced today that it has launched Artificial Intelligence powered Loyalty Scheme to help increase loyalty programs penetration for programs that are using Puut Wallet to push digital loyalty cards to consumers.

The majority of loyalty programs are designed to reward habits and transactions and not true loyalty, which has led to customers not being emotionally attached to brands. As a result Loyalty programs penetration is still very low across all categories, with the dinning, travel, big box retail, clothing, and retail banking reaching respectively 35% , 49%, 45%, 47% and 31% in 2017.

Puut Wallet Loyalty scheme will help loyalty programs reward customers qualitatively at every step of the way using proprietary machine learning algorithms.

“Puut Wallet embedded loyalty scheme seeks to create emotional loyalty that is based on reciprocal appreciation.” said Mark Arthur, Founder & CEO at Puut A/S. “Puut Wallet is a user-centric wallet that is tailored to create a value continuum for loyalty programs”. concluded Mr. Arthur

About Puut Wallet
Puut A/S is a leading blockchain and AI company that offers mobile wallet services, social finance enablement and content sharing as a service to end-users, service providers and merchants alike. Puut A/S is seeking to bring the experience of a traditional cloud network to mobile devices, a global mobile experience to mobile phone users and an operator and bank agnostic approach to mobile wallet services.

Mark Arthur
Puut A/S
+4520652006
email us here


Source: EIN Presswire

BlackHawk DATACOM Wins Federal Government Engineering Contract

BlackHawk DATACOM has been providing large-scale engineering services for electronic
warfare system design and fabrication since 2001.

We are very excited about the award of this contract and the opportunities that it will provide for our shareholders and our employees,”

— John Poindexter, Chairman and CEO for BlackHawk

LAFAYETTE, LOUISIANA, USA, July 28, 2018 /EINPresswire.com/ — In June of this year, BlackHawk DATACOM has secured a federal government subcontractor agreement valued at $4.3 million over 3 years.

As part of the overall contract, BlackHawk DATACOM is responsible for providing hardware, firmware, and
software design services as well as manufacturing, testing, and commissioning services including:
• Complex analog/digital circuit design
• System level RF design
• System level equipment rack design
• Software and firmware engineering
• Mechanical CAD design, fabrication and light machining
• Component, sub-assembly, and system design verification testing
Assembly and testing of complex circuit boards, sub-systems and systems

“This contract is a testament to the quality and technical expertise of our Engineering Services team and their ability to provide innovative solutions for extremely complex system design requirements. We are very excited about the award of this contract and the opportunities that it will provide for our shareholders and our employees,” stated John Poindexter, Chairman and CEO for BlackHawk.

BlackHawk DATACOM Superiority
• 35+ years designing and deploying critical infrastructure technologies
• Financial backing of Mainstreet Capital (NYSE: MAIN)
• 24×7 hardened Incident Command Center
• Multiple Regional Operations Centers
• World-class behavior-based safety program
o Zero lost time accidents in 5 years
o Zero recordable incidents in 3 years
o EMR of 0.8386

Contact
John Poindexter
Phone: +1 (877) 559-1959
Email: johnp@blackhawkdc.com
Website: http://www.blackhawkdc.com

Celeste Patroni
BlackHawk Datacom
337-769-6112
email us here


Source: EIN Presswire

Generous Donation Enables Wartburg's Historic Chapel Upgrades Including Hearing Assistance and Telecast

MT. VERNON, NEW YORK, USA, July 27, 2018 /EINPresswire.com/ — Generous Donation Enables Wartburg’s Historic Chapel Upgrades Including Hearing Assistance and Telecast in Residential Facilities

Mount Vernon, NY (July 20, 2018) Wartburg, a premier senior residential and healthcare provider in lower Westchester, has recently completed upgrades to its historic chapel on its beautiful, 34-acre campus.

Wartburg’s Chapel, built in 1904, hosts ecumenical services for its residents as well as Sunday Services for United Lutheran Church. The Chapel is also the destination of worship to over 500 seniors, many of whom have hearing impairments. As a result of the upgrades, the Chapel now uses a Hearing Aid Induction Loop which allows those with hearing aids to directly pick up audio from the sound system. Headsets are also available for those individuals who do not use hearing aids and may need amplified sound.

In addition to the Hearing Aid Induction Loop, those with mobility issues in the nursing home and Rehabilitation Center are now able to view services in the comfort of their rooms through Senior TV, offered in both locations. To improve the overall sound quality in the chapel, a high definition camcorder and an audio Digital Signal Processor (DSP) was also installed. The DSP connects to the existing sound system in the Chapel to provide a much more consistent level sound input to the camera. As a result, Wartburg is now able to broadcast events, such as concerts, in the Chapel to the nursing home, Rehabilitation Center and Adult Day Services with high definition video and sound.

Pastor Carol Fryer, Senior Pastor of United Lutheran Church, Director of Wartburg Spiritual Care, said: “We are so grateful to have the ability to broadcast our Sunday services so that our residents may watch the service when they are not able to physically attend due to illness or bad weather. Plus the Hearing Loop is fabulous for anyone with hearing loss. The gifts that made this possible have added significantly to the Spiritual Care of our residents.”

These upgrades were generously funded though the benevolence of Wartburg supporters. “We are so very grateful to our donors who have made these technology upgrades possible and will enable more of our residents to benefit from worship services in our historic chapel,” said David Gentner, Wartburg President & CEO.

Meadowview Resident Ethel Clausen (pictured), said: “With the T-coil setting in my hearing aids, I can hear every word. Before I lost so much that I couldn’t get the meaning of things. It has made a world of difference! I’m so pleased that we got the T-coil.”

About Wartburg
Wartburg, located in Westchester County, NY, offers integrated, comprehensive senior residential and healthcare services. Unlike conventional retirement communities, Wartburg provides a wide range of services to both residents living on their beautiful 34-acre campus and people in their own homes. From independent, assisted living and award-winning nursing home care to inpatient/outpatient rehabilitation, home care and adult day care services, their continuing care approach has earned them a trusted reputation in Westchester. Wartburg also provides caregiver support at every stage with an array of options to find the level of care that considers the whole family. Most recently, Wartburg was named one of the "Best Nursing Homes in New York State" by U.S. News & World Report for the eighth consecutive year in 2018. Wartburg also received the 2016 Eli Pick Facility Leadership Award from the American College of Health Care Administrators and the 2015 Legacy Award from the Westchester County Chapter of the Links.

Wartburg Website Homepage: www.wartburg.org/
Wartburg Facebook Page: www.facebook.com/thewartburg/
Wartburg Twitter Page: www.twitter.com/thewartburg
YouTube Page: www.youtube.com/wartburgny

Angela Ciminello
Wartburg
914-513-5179
email us here


Source: EIN Presswire

Interview with SRC, Gold Sponsor of UAV Technology conference, recently released

UAV Technology 2018

UAV Technology 2018

LONDON, GREATER LONDON, UNITED KINGDOM, July 27, 2018 /EINPresswire.com/ — SRC, Gold Sponsors of this year’s UAV Technology conference taking place on 26 – 27 September 2018 in Prague, were recently interviewed by SMi Group where they provided exclusive insights into the current advancements within the field, future challenges, and the latest technology updates.

With the recent news that the US will increase their unmanned systems budget by $2.1 billion in 2019 to a total of $9.6 billion, there is a crucial need for organisations like SRC to enhance and evolve their capabilities and technology to prepare for dynamic threats.

Interview snapshot of Mr. David Bessey, Assistant Vice President for Counter-UAS development at SRC:

What is SRC Inc doing to enhance counter UAS technology?

SRC continues to evolve its capabilities to stay ahead of the enemy. Our experience in counter-IED (https://www.srcinc.com/redefiningpossible/electronic-warfare-counter-ied.asp) has helped us understand the need to quickly respond to ever-evolving threats. By looking at the entire threat structure, SRC can incorporate new technologies to detect, track, identify and defeat emerging threats.

What technology updates have really caught SRC’s eye in the past year?

The utilization of machine learning has the ability to provide substantial performance improvements across all parts of a C-UAS system. The development of sensors that can operate on-the-move will provide the true capability to counter near-peer threats.

What are the future challenges for UAV/Counter UAS technology in supporting military operations?
Full operation while on the move and while living within the size, weight, and power (SWaP) constraints of a vehicle.
The full interview is available to download on the event website, along with the latest brochure and past attendee lists by organisation, job title, country and sponsors. For more information and to register as a delegate, please visit www.uav-technology.org/ein

This year’s two-day conference has three brand new sponsors (PBS Velka Bites, Rhode & Schwartz and Simlat) that have signed up and joined the ever-expanding exhibition hall. Also new for this year are the conference exhibition zones dedicated to different regions: the US, Israel, Czech Republic and rest of the world. For sponsorship enquiries, please contact Sadia Malick, Director on +44 (0) 20 7827 6748 or email smalick@smi-online.co.uk

UAV Technology
26th -27th September 2018
Prague, Czech Republic
http://www.uav-technology.org/ein

Gold Sponsor: SRC
Sponsored by: AP-Flyer, Elbit Systems, PBS, Rohde & Schwarz, and Simlat
—ENDS—
For sponsorship and exhibition queries please contact Sadia Malick at smalick@smi-online.co.uk . For delegate queries please contact Andrew Gibbons at agibbons@smi-online.co.uk. For media queries please contact Natasha Boumediene at nboumediene@smi-online.co.uk.

About SMi Group:

Established since 1993, the SMi Group is a global event-production company that specializes in Business-to-Business Conferences, Workshops, Masterclasses and online Communities. We create and deliver events in the Defence, Security, Energy, Utilities, Finance and Pharmaceutical industries. We pride ourselves on having access to the world’s most forward-thinking opinion leaders and visionaries, allowing us to bring our communities together to Learn, Engage, Share and Network. More information can be found at http://www.smi-online.co.uk

Natasha Boumediene
SMI
2078276020
email us here


Source: EIN Presswire

Historical telephones and related items from two Verizon museum chapters will be auctioned August 4th by Bruneau & Co.

Telephone from President Dwight Eisenhower’s Newport (R.I.) summer White House residence.

The first phone/emergency call box ever installed in the Yukon Territory in Canada, circa 1900.

Original floor plank from Alexander Graham Bell’s laboratory, 29.5 inches long.

1984 Summer Olympic Games (Los Angeles) relay torch, one of only 4,500 made, with photo.

Early 20th century Stromberg & Carlson telephone operator switchboard, in an oak case.

The auction comprises an exciting and rare collection of historical telephones, photographs, maps, cables, prototypes, ephemera and more. Many are quite old.

This is an exciting sale because you get a firsthand glimpse into the early days of mass communication. How often do you get to hold the first-ever call box installed in the Yukon for gold miners?”

— Kevin Bruneau

CRANSTON, RI, UNITED STATES, July 26, 2018 /EINPresswire.com/ — CRANSTON, R.I. – An historical telephone auction featuring items from two regional chapters of Verizon’s Telephone Pioneers of America Museum – one the William J. Denver chapter #20 museum in Providence, R.I., the other the Excelsior Chapter #98 in Buffalo. N.Y. – will be held on Saturday, August 4th, by Bruneau & Co. Auctioneers, at 63 Fourth Avenue in Cranston, R.I.

The auction comprises an exciting and rare collection of historical telephones, photographs, maps, cables, prototypes, ephemera and more, ranging from the first phone/emergency call box ever installed in the Yukon in Canada to the telephone from President Dwight Eisenhower’s Newport, Rhode Island summer White House. In all, more than 500 lots will come up for bid.

A pre-sale auction, starting at 10 am Eastern time, will contain about 100 lots, to be sold in-house only. That will be followed immediately, at 11 am, by the main cataloged auction, with online bidding via bidLIVE.Bruneauandco.com, LiveAuctioneers.com, Invaluable.com and Bidsquare.com, or by downloading the mobile app “Bruneau & Co.” on iTunes or GooglePlay.

“This is an exciting sale because historically you get a firsthand glimpse into the early days of mass communication,” said Bruneau & Co. company president and auctioneer Kevin Bruneau. “No matter how much you see in this business, you come across things every day that amaze. How often do you get to hold the first-ever call box installed in the Yukon for gold miners?”

The metal and wood phone, according to a museum label, was installed at Dawson, in the Yukon Territory, at the time of the Gold Rush, around the turn of the century, circa 1900. The tag reads: “Combination Telephone and Fire Alarm Box”. Made by National Telephone Co. (Chicago), the phone was finally removed from its pole at 5th and Church streets in Dawson in August 1960.

“It was a learning experience like no other,” Travis Landry, a Bruneau & Co. specialist and auctioneer, said of the auction catalog. “I felt like it could be a college course on the history of the telephone. It’s wild to think something as simple as a piece of wood could be so historically important, or that President Eisenhower had conversations on a phone, what was discussed.”

The Eisenhower phone is made from plastic and metal and marked behind the cradle “Bell System” and “Made by Western Electric”. It was used at the Newport home formerly known as the “Commandant’s Residence and Quarters Number One”. An original museum label identifies the telephone as “President Eisenhower’s Personal Telephone at the Summer White House”.

Items pertaining to Alexander Graham Bell, the inventor of the telephone, will include an original model of Bell and Thomas A. Watson’s first prototype phone, accompanied by original patent paperwork dated 1881; and an original floor plank from Bell’s laboratory, indicating the 29 ½ inch long wooden plank was “presented by Guthrie J. G. Nicholson on March 10, 1976.”

Other Bell-related lots will include an early example of the inventor’s butterstamp turned wooden receiver with brass connections, circa 1890, with a magnet occupying the length of the handle; and an early example of the first long distance double pole membrane receiver from the early 20th century, untested, appearing to be complete, 5 ½ inches tall, made of wood and metal.

A circa 1913 presentation nickel “candlestick” telephone, with museum label stating, “Telephone given to Clint Oliver on his retirement in 1957 by his repair gang at the Gates Circle Garage”, with a display case made by Ralph Huebel, will be sold, as will a Bell System brown color test sample desk rotary phone in good shape marked “Bell System” and “Made by Western Electric”.

Other noteworthy lots will include an early 20th century Stromberg & Carlson telephone operator switchboard, 51 ½ inches by 25 inches, in a quarter sawn Mission oak case; and a 1984 Summer Olympic Games (Los Angeles) relay torch, one of only 4,500 made, carried prior to the Games by John Cox of the Pioneers, Hamburg-Olean Council, with a photo of Cox carrying the torch.

Previews will be held on Thursday, August 2nd, from 9-5; and Friday, August 3rd, from 12 noon until 9 pm. Doors will open on auction day, August 4th, at 8 am. All times quoted are Eastern. In addition to live gallery and internet bidding, telephone and absentee bids will also be accepted.

Bruneau & Co. Auctioneers has several auctions planned for September. These include a single-owner train collection that will be sold on Saturday, September 1st; two single-owner movie poster collections that will be sold on Saturday, September 15th; and an estate auction slated for Saturday, September 22nd. All will be in the Cranston gallery. Watch the website for details.
To learn more about Bruneau & Co. Auctioneers and the firm’s calendar of upcoming auctions, visit www.bruneauandco.com. To contact the company via e-mail, use info@bruneauandco.com.

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Travis Landry
Bruneau & Co. Auctioneers
(401) 533-9980
email us here


Source: EIN Presswire