CommSoft names Donal Crowley chief revenue and AI officer

CommSoft has appointed Donal Crowley as its new Chief Revenue & AI Officer, a newly created role that combines revenue leadership with enterprise AI strategy. The move signals how the broadband and telecom software provider plans to push growth while helping customers automate operations and adopt AI responsibly.

Why it matters: - CommSoft is tying revenue leadership and AI strategy into one executive role as broadband and telecom providers face pressure to modernize operations. - The appointment could shape how CommSoft grows recurring revenue, expands partnerships and turns AI into new products and services. - Crowley’s focus on responsible AI matters for an industry where reliability, accuracy and revenue protection are critical.

What happened: - CommSoft named Donal Crowley as Chief Revenue & AI Officer, a newly created executive role. - Crowley will lead sales, marketing and channel partner teams while also directing CommSoft’s enterprise AI strategy. - The company announced the appointment on Aug. 14, 2026, from Troy, N.Y.

The details: - Crowley has more than 25 years of experience across telecommunications, enterprise software, solution architecture, sales, business development and AI-driven technology innovation. - He most recently served as a senior consultant with Leidos, advising on large-scale Tier 1 voice, wireless and cable communications initiatives. - His background includes roles at Verizon, Oracle, Amdocs, Comverse, ONIS Solutions and T-Mobile. - Those roles included work on billing modernization, OSS/BSS integration, cloud-native architectures and next-generation network readiness. - Crowley is pursuing a Ph.D. focused on large language model safety, trustworthy AI and advanced AI diagnostics. - He also holds a master’s degree in computer science with a specialization in data science. - In the new role, Crowley will focus on recurring revenue growth, customer relationships, strategic partnerships and CommSoft’s ResponsibleAI roadmap. - CommSoft expects him to identify ways to improve products with AI, create new commercial offerings and improve operational efficiency. - The company’s platform serves broadband, telecommunications and utility providers with OSS/BSS software and managed services. - CommSoft says its platform unifies customer care, billing, provisioning, service activation, workforce management, business intelligence, customer engagement and managed services. - CommSoft says it has been serving providers for more than 40 years and operates throughout North America. - The company also said it is investing in next-generation technologies to help providers respond to changing broadband market demands.

Between the lines: - The hire signals that CommSoft sees AI as a commercial lever, not just a technology upgrade. - Combining revenue and AI oversight in one role suggests the company wants faster productization of AI features and tighter alignment between sales and innovation. - Crowley’s mix of telecom operations experience and responsible AI research fits a market where buyers want automation without sacrificing reliability. - Larry Davis, CommSoft’s president and CEO, said AI will play an increasingly important role in helping providers improve efficiency, automate workflows and create better customer experiences.

What's next: - Crowley will help steer CommSoft’s growth strategy and AI roadmap as the company pushes new offerings to communications providers. - CommSoft is positioning itself to help customers modernize operations while keeping service reliability and customer focus at the center. - The company’s announcement points to more AI-enabled products and commercial offerings as the next phase of its expansion.

The bottom line: - CommSoft is betting that one executive can help turn AI into both a growth engine and a product advantage for the communications market. - More information is available in CommSoft's announcement.